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Privacy policy
This Privacy Notice for Kepos Biotech Inc (doing business as kēpos) ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
• Visit our website at https://trykepos.com, or any website of ours that links to this Privacy Notice
• Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Please contact us at team@trykepos.com.
Summary of key points
What personal information do we process? We may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information? We do not process sensitive personal information.
Do we collect any information from third parties? We do not collect any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. See Section 10 for details.
How do you exercise your rights? Email us at team@trykepos.com. We will consider and act upon any request in accordance with applicable data protection laws.
Table of contents
1. What information do we collect?
2. How do we process your information?
3. What legal bases do we rely on to process your personal information?
4. When and with whom do we share your personal information?
5. Do we use cookies and other tracking technologies?
6. How do we handle your social logins?
7. How long do we keep your information?
8. How do we keep your information safe?
9. Do we collect information from minors?
10. What are your privacy rights?
11. Controls for do-not-track features
12. Do United States residents have specific privacy rights?
13. Do we make updates to this notice?
14. How can you contact us about this notice?
15. How can you review, update, or delete the data we collect from you?
16. Accessibility
1. What information do we collect?
Personal information you disclose to us
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
The personal information we collect may include:
• Names
• Phone numbers
• Email addresses
• Mailing addresses
• Usernames and passwords
• Contact preferences
• Contact or authentication data
Sensitive information. We do not process sensitive information.
Health and wellness information. Some customers voluntarily share health goals, wellness concerns, or personal context when contacting our support team or completing surveys. This information is used solely to assist you and improve our products and is never sold to third parties.
Payment data. All payment data is handled and stored by Shopify. You may find their privacy notice here: https://www.shopify.com/legal/privacy.
Social media login data. If you register using a social media account (e.g., Facebook, X), we will collect certain profile information from the social media provider, as described in Section 6 below.
Information automatically collected
Some information is collected automatically when you visit our Services, including:
• Log and usage data. IP address, device information, browser type, pages viewed, and other activity data.
• Device data. Hardware model, operating system, and system configuration.
• Location data. Location data based on your IP address. You can opt out by disabling Location settings on your device.
2. How do we process your information?
We process your personal information to:
• Facilitate account creation and authentication
• Deliver and facilitate delivery of services
• Respond to user inquiries and offer support
• Fulfill and manage your orders, payments, returns, and exchanges
• Send marketing and promotional communications (you can opt out at any time)
• Protect our Services through fraud monitoring and prevention
• Determine the effectiveness of our marketing and promotional campaigns
• Save or protect an individual's vital interest
3. What legal bases do we rely on to process your information?
If you are located in the EU or UK, this section applies to you.
We rely on the following legal bases to process your personal information:
• Consent. We may process your information if you have given us permission for a specific purpose. You can withdraw your consent at any time.
• Performance of a contract. We may process your personal information when necessary to fulfill our contractual obligations to you.
• Legitimate interests. We may process your information when reasonably necessary to achieve our legitimate business interests, such as sending information about offers, supporting marketing activities, and preventing fraud.
• Legal obligations. We may process your information where necessary for compliance with our legal obligations.
• Vital interests. We may process your information where necessary to protect your vital interests or the vital interests of a third party.
4. When and with whom do we share your personal information?
Vendors, consultants, and other third-party service providers. We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf. Categories of third parties include:
• Ad networks
• Communication & collaboration tools
• Order fulfillment service providers
• Retargeting platforms
• Payment processors
• Data storage service providers
• Finance & accounting tools
International fulfillment. For orders shipped outside the United States, international fulfillment, import logistics, and customs clearance are handled by our third-party shipping partner, Passport Global Inc. By placing an international order, you acknowledge that Passport Global Inc. may receive relevant order and shipping information necessary to fulfill your delivery, and that Kepos Biotech Inc is not responsible for delays, fees, or issues arising during international transit or customs clearance.
Business transfers. We may share or transfer your information in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
5. Do we use cookies and other tracking technologies?
We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements and to tailor advertisements to your interests.
To opt out of these tracking technologies where they constitute a "sale" or "sharing" under applicable US state laws, see Section 12.
Google Analytics
We may share your information with Google Analytics to track and analyze the use of the Services. To opt out, visit https://tools.google.com/dlpage/gaoptout or manage settings at https://adssettings.google.com/.
6. How do we handle your social logins?
Our Services offer you the ability to register and log in using your third-party social media account details. Where you choose to do this, we will receive certain profile information from your social media provider, which may include your name, email address, friends list, and profile picture.
We will use this information only for the purposes described in this Privacy Notice. We are not responsible for other uses of your personal information by your social media provider. We recommend reviewing their privacy notice to understand how they collect, use, and share your personal information.
7. How long do we keep your information?
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or securely store and isolate it until deletion is possible.
8. How do we keep your information safe?
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. You should only access the Services within a secure environment.
9. Do we collect information from minors?
We do not knowingly collect, solicit data from, or market to children under 18 years of age. By using the Services, you represent that you are at least 18, or that you are the parent or guardian of a minor and consent to such minor's use of the Services.
If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data. If you become aware of any data we may have collected from children under age 18, please contact us at team@trykepos.com.
10. What are your privacy rights?
In some regions (like the EEA, UK, and Switzerland), you have certain rights under applicable data protection laws, including the right to:
• Request access and obtain a copy of your personal information
• Request rectification or erasure
• Restrict the processing of your personal information
• Data portability (where applicable)
• Not be subject to automated decision-making
You can make such a request by contacting us at team@trykepos.com.
If you are located in the EEA or UK and believe we are unlawfully processing your personal information, you have the right to complain to your Member State data protection authority or the UK data protection authority (https://ico.org.uk).
If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner (https://www.edoeb.admin.ch).
Withdrawing your consent: You have the right to withdraw your consent at any time by contacting us at team@trykepos.com. This will not affect the lawfulness of processing before its withdrawal.
Opting out of marketing: You can unsubscribe from our marketing communications at any time by replying "STOP" or "UNSUBSCRIBE" to SMS messages, or by contacting us directly. We may still send you service-related messages necessary for the administration of your account.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. Text messaging originator opt-in data and consent will not be shared with third parties.
Account information
To review, change, or terminate your account, log in to your account settings and update your user account. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. We may retain some information in our files to prevent fraud, troubleshoot problems, enforce our legal terms, or comply with applicable legal requirements.
11. Controls for do-not-track features
Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.
California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.
12. Do United States residents have specific privacy rights?
If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to, correct, obtain a copy of, or request deletion of the personal information we maintain about you. These rights may be limited in some circumstances by applicable law.
Categories of personal information we collect
We have collected the following categories of personal information in the past twelve (12) months:
• A. Identifiers (name, address, phone, IP address, email) — Yes
• B. Personal information (California Customer Records) — Yes
• C. Protected classification characteristics (gender, age, race, national origin) — Yes
• D. Commercial information (purchase history, transaction details) — Yes
• E. Biometric information — No
• F. Internet or network activity (browsing history, ad interactions) — Yes
• G. Geolocation data — No
• H. Audio, electronic, sensory information — No
• I. Professional or employment-related information — No
• J. Education information — No
• K. Inferences from personal information — No
• L. Sensitive personal information — No
Your rights
You have rights under certain US state data protection laws, including:
• Right to know whether or not we are processing your personal data
• Right to access your personal data
• Right to correct inaccuracies in your personal data
• Right to request deletion of your personal data
• Right to obtain a copy of the personal data you previously shared with us
• Right to non-discrimination for exercising your rights
• Right to opt out of the processing of your personal data for targeted advertising, the sale of personal data, or profiling
How to exercise your rights
Email us at team@trykepos.com or refer to the contact details in Section 14. You can also opt out from the selling of your personal information or targeted advertising by disabling cookies in Cookie Preference Settings.
Request verification
Upon receiving your request, we will need to verify your identity. If we cannot verify your identity from information already maintained by us, we may request additional information for verification purposes.
Appeals
If we decline to take action regarding your request, you may appeal our decision by emailing us at team@trykepos.com. If your appeal is denied, you may submit a complaint to your state attorney general.
California "Shine the Light" law
California Civil Code Section 1798.83 permits California residents to request, once a year and free of charge, information about categories of personal information we disclosed to third parties for direct marketing purposes. To make such a request, please contact us using the details in Section 14.
13. Do we make updates to this notice?
Yes, we will update this notice as necessary to stay compliant with relevant laws. The updated version will be indicated by an updated date at the top of this Privacy Notice. If we make material changes, we may notify you by prominently posting a notice or by directly sending you a notification. We encourage you to review this Privacy Notice frequently.
14. How can you contact us about this notice?
If you have questions or comments about this notice, you may contact us at:
Kepos Biotech Inc 3333 W 47th St Chicago, IL 60632 United States
team@trykepos.com
15. How can you review, update, or delete the data we collect from you?
Based on the applicable laws of your country or state of residence, you may have the right to request access to the personal information we collect from you, correct inaccuracies, or request deletion. To submit a request, please email team@trykepos.com.
16. Accessibility
We are committed to ensuring our website and Services are accessible to all users, including those with disabilities. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards where reasonably practicable.
If you experience difficulty accessing any part of our website or Services, please contact us at team@trykepos.com. We will make reasonable efforts to provide the information or service you need through an alternative method and welcome feedback on how we can improve accessibility.